GDPR Privacy Requests
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.
How we process your request When you submit a data subject access request (DSAR) through our compliance page, our compliance provider Consentmo processes your IP address and email address solely to fulfill your request. For more details, see Consentmo's Data Processing Policy.
Access personal data
Use the link below to request a report containing all personal information we store about you. We will respond within 30 days.
Response time: We will respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you accordingly.
Rectify data
If your account information is inaccurate, use the link below to update or correct it.
Right to be forgotten
Use this option if you want your personal and other data removed from our store. Please note that this process deletes your account, so you will no longer be able to access or use it.
Important: Some information may be retained where required by law or for legitimate purposes, such as tax obligations, fraud prevention, and security.
Manage privacy preferences
You can customize your experience by choosing which types of cookies and technologies we may use, such as enabling analytics or disabling marketing. You can update these preferences at any time.
Withdraw consent
You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This applies to your future use of our store and stops data collection for optional purposes.
Right to restrict processing / Right to object
Under certain circumstances, you may request that we restrict or temporarily suspend the processing of your personal data. You also have the right to object to certain types of processing, including direct marketing or processing based on legitimate interests.
To request a restriction or submit an objection, contact us at dpo@holzkern.com.
📧 dpo@holzkern.com
Contact information
If you have questions about your personal data or privacy rights, please contact our Data Protection Officer (DPO):
Email: dpo@holzkern.com
Address: Autokaderstraße 33/11 3, 1210 Vienna, Austria
Right to lodge a complaint
If you believe that we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.
